Hotel reception

Hotel Operations/Reception is a module for managing the entire hotel business of the user. It provides complete supervision and control of operations, saves time in both operational and administrative tasks, ensures simplicity in work and training, and enables staff speed and efficiency. The application also supports Multilingual functionality (screens, master data, reports), which can be defined at the operator level. With over 300 combinations of various reports and summaries, it is also possible to create additional advanced queries for easier data search.

SHORT LIST OF FUNCTIONALITIES:

Master data are the basic information required for hotel operations. The main master data for entry include: partners, services, rates, document types, rooms, payment methods, currencies, countries, exchange rates, hotels, company details, cost centers, etc.

Services in TI ERP can be either simple or complex.
Simple services are those that do not include sub-services, such as parking, hall rental, etc.
Complex services are those that contain service elements, for example, half-board, which includes overnight stay, breakfast, and dinner. Each service element has a delay time.

The service price list is defined by date, services, and currency. An unlimited number of price lists can be coded.

Reservations are used for monitoring and planning hotel occupancy. They can have statuses such as open, confirmed, canceled, etc. It is possible to track hotel occupancy in the future or past with different colors and occupancy percentages.

Group reservation is used for quickly booking multiple people and rooms.

Vouchers are sent to customers after they accept/confirm their arrival at the hotel.

Guest check-ins are done per reservation, either manually or by digital document scanning. If check-in is performed based on a reservation, the system automatically copies all reservation data, and only additional information needs to be entered.

The daily meal requirements plan is used for easier planning of breakfast, lunch, or dinner based on the number of guests or rooms.

Fiscalization in TI ERP modules can be carried out through multiple fiscalization options. An invoice becomes fiscalized upon printing. If there is no internet connection at the time of printing, the invoice remains non-fiscalized but is still legally valid with the ZKI code. If fiscalization fails (due to internet issues), it is possible to perform manual fiscalization later.

Non-cash invoices are wholesale invoices that can be created by order or individually. A single invoice can include an unlimited number of billing orders. Invoices can be issued in various currencies.

Advance invoices and cancellation invoices are created upon receiving payment for services not delivered within the tax period. When creating an invoice, the system alerts the user if there is an advance invoice that should be canceled and linked to the invoice.

Open check-in transactions is a function that displays a guest’s “account card” with all the services used and the total amount due. If a guest consumes drinks at the bar or food at the restaurant and chooses the “charge to room” option, the payable amount will appear in the guest’s open check-in transactions.

Discounts can be predefined according to different criteria: services, partners, validity dates, and hotel (in case the user manages multiple hotels).

The eVisitor file is a semi-automatic function for uploading a file to the eVisitor system. This function can be restricted by operator rights so that only a manager can generate and upload files to eVisitor.Reservations are used for monitoring and planning hotel occupancy. They can have statuses such as open, confirmed, canceled, etc. It is possible to track hotel occupancy in the future or past with different colors and occupancy percentages.